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KPMG Influx Certified OBM®

KPMG-Trained Operations Leader. 14 Years. 3 Continents. Fully Remote.

I build the operational backbone that lets CEOs lead, teams thrive, and businesses scale — without the chaos.

Rachael Ngina - Operations Leader
14+ Years Experience
30+ Complex Projects Delivered
$130K+ Revenue Generated
95% Client Retention
50+ Remote Staff Led

About Me


I started my career at KPMG East Africa in 2012 where I spent 8 years in Deal Advisory — conducting market intelligence, strategic planning, and transaction due diligence for governments, NGOs, and private sector clients across Kenya, Uganda, and Ethiopia.

After KPMG, I moved into remote operations leadership, eventually managing 50+ distributed staff and 15+ global client accounts at Influx, serving clients in the US, UK, and Germany.

Differentiator

  • Certified OBM®
  • Lean Six Sigma Green Belt
  • Google-certified Project Manager
  • CPA

I bring institutional-grade rigour to fast-moving, remote-first environments.

"I don't just manage operations. I architect them."
Operational Excellence

My Expertise

I work with founders and leadership teams to strengthen the operational, strategic, and execution layers of their businesses. My focus is on building clarity, structure, and systems that allow organisations to scale efficiently, reduce operational friction, and improve execution consistency.

01

Fractional COO & Operational Leadership

I step into businesses as an operational leader to bring structure, clarity, and execution discipline. I align teams, streamline workflows, and ensure strategy is translated into consistent delivery and measurable results.

What this includes:

  • Operational structure design and optimisation
  • Leadership alignment and accountability systems
  • KPI frameworks and performance tracking
  • Execution oversight across teams and projects
  • Removal of operational bottlenecks preventing scale
02

Strategic Planning & Execution Design

I work with founders and leadership teams to translate vision into structured, executable strategy. This includes business planning, prioritisation frameworks, and clear execution roadmaps that turn ideas into outcomes.

What this includes:

  • Strategic business planning and prioritisation
  • Growth roadmap development
  • Market and operational analysis
  • Decision-making frameworks for leadership clarity
  • Execution planning with measurable milestones
03

Business Operations & Systems Architecture

I design and implement the operational systems that allow businesses to scale sustainably. This includes workflows, SOPs, and systems that reduce dependency on the founder and improve team efficiency.

What this includes:

  • End-to-end operational workflow design
  • SOP development and process optimisation
  • Team structure and role clarity design
  • Operational tools and system implementation
  • Efficiency and productivity improvements
04

Online Business Management & Execution Support

I provide hands-on operational support for businesses that need execution, coordination, and system implementation across day-to-day operations.

What this includes:

  • Launch support and project coordination
  • Team management and operational execution
  • SOP implementation and process follow-through
  • Systems setup and operational maintenance
  • Ensuring strategy is consistently executed

Sample Achievements

Institutional-grade rigor applied to fast-moving, remote-first environments.

Strategic Operations Leadership

Led 50+ staff, 15+ client accounts, $130K+ revenue at Influx.

Systems & Process Design

Designed 20+ SOPs; improved delivery speed 30%.

Market Intelligence & Research

30+ complex projects at KPMG across 5+ sectors.

Transaction Advisory & Due Diligence

Supported $2M+ acquisition decisions at KPMG.

Remote Team Building & Scaling

Hired, onboarded, managed distributed teams across multiple countries.

KPI & Performance Frameworks

Reduced absenteeism 25%; built dashboards improving retention to 95%+.

Selected Case Studies

Moving from impressive CV to measurable impact. Here is how I solve complex operational challenges.

Scaling Remote Operations at Influx
Influx

Scaling Remote Operations

Context

Rapid global expansion required a scalable operational framework to support a growing distributed workforce.

Challenge

Maintaining consistent service quality and high employee retention across fully remote, asynchronous teams.

Action

Implemented standardized remote workflows, transparent performance tracking, and targeted engagement initiatives.

Measurable Result

30% faster delivery, 95%+ retention


Strategic Planning for Governments
KPMG

Strategic Planning for Governments

Overview

Public sector entities required robust, data-driven frameworks to align long-term policy goals with actionable financial and operational models.

Action

Developed comprehensive strategic plans, facilitating stakeholder alignment and establishing clear metrics for public sector success.

Measurable Result

20+ strategic plans, informing $3M+ capital allocation


Transaction Due Diligence
KPMG / Bethel

Transaction Due Diligence

Overview

A critical SME acquisition required deep financial and operational scrutiny to ensure viability and uncover hidden liabilities.

Action

Conducted rigorous due diligence, analyzing historical performance and projecting future operational synergies to guide the transaction.

Measurable Result

Supported $2M SME acquisition, identified $500K cost optimization


Operations Overhaul at Seven Levers
Seven Levers

Operations Overhaul

Overview

Existing research and delivery processes were heavily bottlenecked, limiting the organization's overall output capacity and scaling potential.

Action

Redesigned core operational workflows from the ground up to eliminate inefficiencies, automate repetitive tasks, and streamline final delivery.

Measurable Result

20% efficiency gain, 36% research output improvement


Selected Consulting Engagements

Strategic Planning and business strategy development

Strategic Planning Review & Development

  • Developed 20+ multi-year strategic plans for government institutions and private sector across Kenya, Uganda, and Ethiopia
  • Conducted 50+ stakeholder interviews with government and organizational leaders to inform strategic recommendations
  • Projects included healthcare ministry strategy, agricultural value chain optimization, and government financial sector reviews
Impact

Strategic plans informed policy decisions, capital allocation, and organizational restructuring

Market research and business intelligence analysis

Market Intelligence for Investment

  • Conducted 10+ complex market research projects across healthcare, agriculture, financial services, and pharmaceutical sectors
  • Delivered competitive landscape analysis, regulatory environment assessment, and growth opportunity identification
  • Supported client expansion and investment decisions with comprehensive market entry strategies
Impact

Market research informed investment decisions across 5+ sectors in East Africa

Transaction due diligence and M&A advisory services

Transaction Advisory & Due Diligence

  • Completed financial analysis, market positioning assessment, and operational review for $2M SME acquisition
  • Conducted business model evaluations identifying $500K in cost optimization opportunities
  • Delivered board-ready advisory memos, SWOT analyses, and strategic recommendations for PE and corporate transactions
Impact

Supported $2M+ acquisition decisions and identified significant cost optimization

Remote team leadership and distributed operations management

Remote Operations Leadership & Scaling

  • Managed 50+ distributed staff and 15+ global client accounts across US, UK, Germany, and other regions
  • Designed SOPs, onboarding systems, and accountability frameworks that reduced absenteeism by 25%
  • Implemented CRM systems and KPI dashboards improving client retention to 95%+ and generating $130K+ revenue
Impact

95%+ client retention, 25% absenteeism reduction, $130K+ revenue generated

Testimonials


"Amazing. Always a pleasure working with Rachael"

Linda Remote Client in the Entertainment Industry

"Working with Rachael was one of the most seamless and empowering remote work experiences I've had. As our manager, she demonstrated exceptional clarity, empathy, and consistency across time zones and cultures, a rare combination that truly kept our distributed team aligned and motivated. Rachael not only mapped out clear strategies but also maintained open and transparent communication that kept everyone informed and engaged. Even when priorities shifted, her calm, decisive leadership helped us adapt quickly without losing momentum. What stood out most was her ability to lead with both structure and trust. She made sure we had clear goals, accountability, and the tools we needed while also giving us the autonomy to take ownership of our work. It created a high-performing team culture where everyone felt seen and supported, no matter the distance. I'd confidently recommend Rachael to any organization looking for a steady, skilled, and emotionally intelligent leader in remote or distributed settings."

Nelson Team Member

"Rachael guided us through a strategy process that typically takes four months, and skillfully condensed it into less than a month without compromising depth or quality. Her expertise and structured approach aligned our departments around clear, measurable objectives, giving us clarity, cohesion, and a renewed sense of direction. She facilitated meaningful discussions and turned them into actionable outcomes that created real impact for our organization. We highly recommend Rachael to any team seeking strategic alignment and measurable success."

Kevin Client

"Working with Rachel as our Lead was a truly rewarding experience. Even in a fully remote setup, she fostered a strong sense of connection and unity within our team. Her leadership style, clear communication, and consistent support helped maintain high standards across the board. Rachel ensured we had regular check-ins that not only kept us professionally aligned but also strengthened our team dynamic. She genuinely cared about each team member and wasn't afraid to challenge us directly which fostered a healthy, productive, and encouraging work environment. What stood out most was her ability to guide us toward our goals while ensuring that our voices were heard and our input was valued. She consistently provided the resources and support we needed to meet our KPIs and fulfill expectations. Across all the accounts she managed, Rachel made sure that expectations were clear from the very beginning. This clarity helped us stay focused, aligned, and confident about what success looked like. Overall, she played a huge role on my professional growth and the success of our team. I enjoyed working with her."

Shirley Team Member

"Racheal was the most enjoyable remote manager to work with. The team found it easy to handle duties and obstacles because she was always ready for consultation and help. She made sure that work went on without any interruptions by fully supporting and accommodating my schedule while I was traveling to Europe while working in the EAT time zone. Managing deadlines across several time zones with varying work patterns was one particularly memorable problem we encountered. Racheal managed things with ease, setting priorities, coordinating schedules, and making sure everyone kept on course. She makes prompt and thoughtful decisions, communicates clearly and pro-actively, and is steadfast in her accountability. She motivated the team to perform at their highest level by fostering an atmosphere of trust, clarity, and productivity in her role as remote manager."

Ivy Team Member

"Working with Rachael has been one of the most rewarding professional experiences of my career. She is a remarkable leader who balances accountability with empathy, consistently taking the time to listen and understand her team's perspectives. When we encountered challenges with client KPIs, Rachael took a proactive and inclusive approach by engaging with each team member individually to understand their insights and concerns, while prioritizing their well-being. She then collaborated with the team to develop sustainable solutions and communicated effectively with the client to align expectations. In a remote work environment with varying time zones, Rachael was intentional and strategic in pairing the right agents with the right clients. Her thoughtful coordination fostered a strong sense of alignment and team cohesion, making the work not only productive but enjoyable. I sincerely hope to work with Rachael again in the future. Leaders of her caliber are rare."

Esther Team Member

"Working with Rachael has been more than pleasant. Ever since she became my delivery manager I felt supported and guided. Although the setting was remote all our 1:1s felt vibrant with conversations ranging from performance strategy to genuine care. If radical candor was a person Rachael embodies it perfectly."

Tali Team Member

"Amazing. Always a pleasure working with you Rachael. A few managers were chosen from each region (Americas, EMEA, APAC) for a dry run of the client margin feature on our CRM. These meetings were the foundation for the FAQ formation; Rachael's contributions to this drive are of great value - She understood, spent time, and came up with the most sensible questions All of them have been added to the FAQ; Got it answered by Engineering team and Finance team. Appreciate her contributions."

Vija A CRM Expert

Credentials & Career Progression

Available for remote Director of Operations, Chief of Staff, Head of Operations, and Fractional COO roles with US and UK-based companies.

Career Timeline

2025–Present

The OBM Pro

2021–2025

Influx

2021

Seven Levers

2020

Bethel Advisors

2012–2020

KPMG

Certifications

  • Certified OBM®
  • Lean Six Sigma Green Belt
  • Google Project Management
  • CPA

Education

BBA (Finance)

Maseno University

Let's Talk

Open to senior remote operations roles with US and UK companies. If you're looking for an operator who has built and scaled teams, delivered board-level strategy, and managed global client portfolios — let's talk.